PRIVACY POLICY

YOUR INFORMATION COLLECTED BY VRF AIRCON PVT. LTD.

We appreciate the trust you place in VRF Aircon Pvt. Ltd. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

With an objective to provide our customers with the best possible services, our policies will be governed by this and going further the privacy policy would be updated on a regular basis to reflect the same. We would request you to please review this policy periodically, to be aware of any changes. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

VRF Aircon Pvt. Ltd. collects some basic Information which you provide us like your Name, Contact Number, Email, IP Address, Delivery Address & Payment Mode.
For Betterment of Customer Experience, we collect your above-mentioned information when you visit our e-store (website), use our App or contact us by any other means. We may combine any and all of this information to help create better products, services, and consumer experiences.
You would be receiving offers and mailers from us. In case you do not wish to receive them, you can choose to unsubscribe.

UTILIZATION OF YOUR INFORMATION YOU PROVIDE ON VRF AIRCON PVT. LTD.

Delivering you the products and services you ordered on VRF Aircon Pvt. Ltd.
Fulfilling and processing your order, corresponding with you, and fulfilling your transaction requests.
Getting in touch with you via different tools like surveys to get a clear idea about your opinion.
Providing Information to you about us and our marketing partners’ products and services.
We may combine all of your information to help create better products, services, and consumer experiences.
Helping us run our e-store (website) and services.

UTILIZATION OF YOUR DEMOGRAPHIC & PROFILE INFORMATION

We use personal information to provide the services you request. The information given by you will be used to provide you with the services offered on our website.
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect fees owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect us against errors, fraud, and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our user’s activity on our website. We identify and use your IP address to help diagnose problems with our server and administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and displaying content according to your preferences.

WE MAY SHARE YOUR INFORMATION (HOW, WHEN, AND WITH WHOM)

With our most trusted & carefully selected partners so that they can send you offers, promotions, or ads about their products and services we think you may be interested in.
With other companies we hire to help us provide you with services, wherein we may share your name, address, mobile number, and email address for optimum services.
As part of an amalgamation, takeover, assignment, or novation of the brand or business to another company.
To help us prevent fraud or information security breaches.
When required by law or government authorities.

PROTECTING YOUR INFORMATION

VRF Aircon Pvt. Ltd. has state-of-the-art security measures in place to protect against loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

YOUR CONSENT

By using or continuing to use our website/services, you agree that:

We use your personal information (including your sensitive personal data or information) in accordance with this Policy.
You have given your consent freely and voluntarily and agree to this Policy.
You consent to us collecting, storing, processing, transferring, and sharing your personal information with third parties or service providers for the purposes set out in this Policy.
We may also be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, or investigation, including cyber incidents, prosecution, and punishment of offenses.

RIGHT OF CORRECTION, MODIFICATION, AND ERASURE

It is important that the information we hold about you is accurate and current. Please keep us informed if your personal information changes during your association with us.
In case you wish to change any personal information available with us, you may contact our support team.

COOKIES MANAGEMENT

VRF Aircon Pvt. Ltd. uses cookies for various reasons such as:

To serve you with relevant advertising.
To learn more about how you interact with VRF Aircon Pvt. Ltd.’s content.
Helping us improve your experience when visiting our website.
To remember your preferences.
To identify errors and resolve them.
To analyze how well our website is performing.

PROCESSING AND RETENTION OF YOUR INFORMATION

As a rule, we store your data only as long as it is needed to complete the purpose for which it was collected or as required by law. However, we may need to store your data for a longer period to honor your future service requests and comply with legal or other obligations.

EXTERNAL LINKS

Our site links to other websites that may collect personally identifiable information about you. VRF Aircon Pvt. Ltd. is not responsible for the privacy practices or the content of those linked websites.

PRODUCTS, SERVICES & ACCESSORIES CONFIRMATION

VRF Aircon Pvt. Ltd. recommends, as a policy, that upon receipt of a product, customers check and confirm the contents while accepting the delivery. If you find any discrepancies, it must be brought to our notice immediately. Kindly email us at sales@vrfaircon.org or alternatively call on 020 25665500

WARRANTY & AFTER SALES SERVICE

For all products purchased from VRF Aircon Pvt. Ltd., warranty and service are provided by the manufacturing companies through their authorized service providers in India.

DISCLAIMERS OF WARRANTY & PRODUCT LIABILITY

VRF Aircon Pvt. Ltd. will not be held liable for any damaged goods or injuries arising from the use of the product as per the instruction material. Warranties of products are provided by the Manufacturers and are liable for the same.

INFORMATION LIABILITY

VRF Aircon Pvt. Ltd. nor any of its sources would be liable for any direct, special, incidental, indirect, or consequential damages whatsoever arising out of the use of the information made available on this website.

MODIFICATIONS OF TERMS OF POLICY

We reserve the right to update, change, alter, or modify this Policy at any time, without prior notification. Such changes shall take effect from the date of the update.

TERMINATION

VRF Aircon Pvt. Ltd. may terminate this Agreement and these terms and conditions at any time for any reason, including any improper use of this portal or failure to comply with these terms.

ANY QUERIES?

Feel free to contact us at sales@vrfaircon.org or call us at 020 25665500 in case you have any queries regarding our privacy policy.